FAQ

Common questions

Everything you need to know before you order. Still stuck? Ask us directly.

An Android/iOS phone, an internet connection at your site, and a compatible Hikvision-style DVR — or the EL Connect kit, which comes fully configured.

Yes. The DVR connects outward through an encrypted, secure connection — so no port forwarding, no static IP and no exposed ports are needed.

DVR-Guard saves up to 5 minutes of footage before the outage to the cloud, so you still have evidence of what happened — unlike a normal DVR that simply stops.

Yes — the Playback calendar shows every day that has footage, and clips play instantly from the DVR itself. Guard clips are additionally backed up to the cloud.

Monthly, 6-month (−7%) or yearly (−10%) plans paid in PKR. Online payment is coming soon; until then our team helps you activate manually.

Still have questions? Ask us

Ready to actually see what happens at your site?

Get the EL Connect kit or try with your existing DVR.